Bring structure to your complaint handling

Complyr is complaint management software that gives you one place to manage your cases, capture evidence, get clear oversight of your process, and drive fair and consistent outcomes.

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Problem

Scattered information drains time and stalls complaints

Your team can be experienced, hardworking, and fully committed to doing the right thing. But if the work is spread across inboxes, spreadsheets, shared folders, phone calls and workarounds, the day slips by without gaining much progress.

Even the best teams need good tools to relieve the pressure.

Opportunity

What first-class complaint handling unlocks

A pink background showing a chalk drawing of a lightbulb. untidy lines are on the left and pass through the lightbulb to produce straight lines all ponting in one direction. The image is describing an idea to turn chaos into clarity

Efficiency + Decisions

Clearer data. Faster reporting. Better decisions

No more digging through spreadsheets or siloed document folders. Capture data from one place as part of the complaint handling process. MI and regulatory reporting is much faster, more accurate, and no longer lagging. Teams get time back to act on root causes and manage risk.

❖ Teams get back 87% of the time spent capturing data for reports with Complyr

Fairness + Consistency

Fewer escalations

Structured workflows help teams make fairer decisions, resolve cases faster, and reduce costs by preventing avoidable escalations.

❖ See 89% fewer FOS referrals

Trust + Reputation

Improve loyalty and advocacy

Positive customer reviews are powerful endorsements and make your firm more credible against the competition.

❖ 78% will stay with firms that they trust

Five bronze metal stars in an arc shape lying on a grey leather background.

Regulation + Evidence

Meeting customer and regulatory expectations

Customers feel valued because they are consistently kept updated while the complaint is being investigated. Case handlers have more time to make better, informed decisions, and the time to record good quality evidence. On average, teams using Complyr close cases 9 days faster.

❖ A 5% increase in customer retention boost firms profits by over 25%

Why change

Sticking with what you know isn’t the safest option

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“Poor communication creates frustration all round. Customers feel forgotten, teams lose time to inbound chases and growing backlogs”

Poor communication creates more frustration for everyone involved in a case

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“Email was never built for secure communication. Sensitive data can sit in inboxes for days or be missed completely, leaving it unprotected ”

Sensitive complaint data is harder to protect across multiple channels

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“Poor reviews shape how your firm is seen. A complaint is your last chance to make things right before frustration goes public and trust is lost ”

Poor experiences become visible much faster than good ones

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“When complaint records are incomplete or hard to follow, it wastes time, and becomes harder to explain decisions and evidence fair outcomes”

Weak evidence falls short of regulatory expectations around fair outcomes

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“When too much depends on manual work, key people, or disconnected tools, pressure grows, steps get missed and inconsistency increases”

Consistent complaint handling becomes harder to sustain

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“When reporting lags behind and the data is inconsistent, leaders spot trends too late, leaving the firm prone to greater risk”

Weak visibility doesn’t tell the whole story and can lead to poor decisions

The question isn’t can you afford to invest in a solution that works: it’s can you afford not to?

Our most popular pricing plan starts at £445 a month for a team of 5 people; that’s less than the cost of a FOS referral fee.

We’ve been in your shoes and seen first-hand the difference Complyr makes in complaint management. This is why we’ve purposely kept our pricing simple and affordable for all complaint teams, no matter the size.