Complaint handling software for regulated complaint teams

Complyr helps regulated complaint teams keep cases, evidence, workflows, customer updates and reporting in one secure system. It reduces admin, improves oversight and makes complaint records easier to review, explain and evidence.

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Problem

Scattered information outside the complaint file drains time and stalls the investigation

Your team can be experienced, hardworking, and fully committed to doing the right thing. But if the work is spread across multiple inboxes, spreadsheets, shared folders, phone calls and workarounds, the day slips by without gaining much progress.

Even the best teams need good tools to relieve the pressure.

Opportunity

What first-class complaint handling could look like for your team

A pink background showing a chalk drawing of a lightbulb. untidy lines are on the left and pass through the lightbulb to produce straight lines all ponting in one direction. The image is describing an idea to turn chaos into clarity

Efficiency + Decisions

Clearer data. Faster reporting. Better decisions

No more digging through spreadsheets or siloed document folders. Capture data from the case file as part of the complaint handling process. MI and regulatory reporting is much faster, more accurate, and no longer lagging. Teams get time back to act on root causes and manage risk.

❖ Teams get back 87% of the time spent capturing data for reports with Complyr

Fairness + Consistency

Fewer escalations

Structured workflows help teams make fewer mistakes, keep cases moving forward, and help prevent avoidable escalations.

❖ See 89% fewer FOS referrals

Trust + Reputation

Improve customer loyalty and advocacy

Positive customer reviews are powerful endorsements and make your firm more credible against the competition.

❖ 78% will stay with firms that they trust

Five bronze metal stars in an arc shape lying on a grey leather background.

Regulation + Evidence

Meeting customer and regulatory expectations

Customers have more trust, and less need to chase, when they are kept updated while the complaint is being investigated. Case handlers have more time to make better, consistent decisions and to record good quality evidence. On average, teams using Complyr close cases 9 days faster.

❖ A 5% increase in customer retention can boost firms profits by over 25%

Why change

What happens when teams stay with manual complaint processes

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“Poor communication creates frustration all round. Customers feel forgotten, teams lose time to inbound chases and growing backlogs”

Poor communication creates more frustration for everyone involved in a case

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“Email was never built for secure communication. Sensitive data can sit in inboxes for days or be missed completely, leaving it unprotected ”

Sensitive complaint data is harder to protect across multiple channels

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“Poor reviews shape how your firm is seen. A complaint is your last chance to make things right before frustration goes public and trust is lost ”

Poor experiences become visible much faster than good ones

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“When complaint records are incomplete or hard to follow, it wastes time, and becomes harder to explain decisions and evidence fair outcomes”

Weak evidence falls short of regulatory expectations around fair outcomes

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“When too much depends on manual work, key people, or disconnected tools, pressure grows, steps get missed and inconsistency increases”

Consistent complaint handling becomes harder to sustain

Graphics explaining why continuing to use manual workarounds for regulated complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“When reporting lags behind and the data is inconsistent, leaders spot trends too late, leaving the firm prone to greater risk”

Weak visibility doesn’t tell the whole story and can lead to poor decisions

The question isn’t whether you can afford a better complaint system. It’s whether you can afford not to

Our most popular plan starts at £445 a month for a team of five, which is less than the maximum FOS case fee for respondent firms.

Complyr is being used by all sized regulated complaint teams to bring structure to case handling, improve oversight and reduce the pressure of manual complaint management. We’ve kept our pricing simple, transparent and accessible because good complaint software shouldn’t be out of reach for teams doing important work.