Smart management. Faster resolutions. Happier customers.
Complyr's intelligent complaint case management software is built for regulated teams. Streamline processes and deliver better outcomes.
Make complaints cases count towards customer satisfaction
A well-handled complaint can build more loyalty more than a flawless transaction. But even great teams struggle without the right tools. Complyr helps you build trust when it matters most, and turn service failures into long-term wins.
90%
“Complaints are my top concern”
Complaint responses decide whether trust grows or fades.
94%
“Great service keeps me coming back and spreading the word.”
Keep customers happy, and they'll stay out of your competitor's funnel.
83%
“When my complaint is resolved fairly, and quickly, I stay with you.”
Fair and consistent complaint handling turns frustrated customers into your biggest advocates.
Workflows + Oversight
Faster processes. Smarter oversight. Better outcomes.
Customer experience doesn’t end at the point of sale. It’s defined by how you handle their complaint and use the feedback to make things better. Complyr helps you do both.
- Built for the pace.
- Intelligent workflows reduce tedious manual tasks and help teams move faster through the process. Mistakes and delays are minimised, allowing efficiency to be maximised.
- Consistency and better outcomes.
- Guided workflows and templates help teams respond fairly and consistently. Business risk reduces, customer experience improves, escalations diminish.
- Insights that drive action.
- Track case progress, spot bottlenecks, and act on root-cause trends using your data. AI guidance supports faster, more confident decisions.
Relief + Results
Benefits of first-class complaint handling
Accuracy + Efficiency
Clean data. Less admin. Better reporting
No more siloed workflows, gaps, or duplicated records. Every case is accurately captured and stored in one place. Reporting from your data is much faster and gives better insights, because it all comes from one source.
Teams get back 87% of their time from capturing data
Outcomes + Automation
Smarter decisions. Fewer escalations
Automation and insights help your team resolve complaints faster and more efficiently. This leads to better outcomes and fewer escalations.
92% less FOS referrals
Trust + Reputation
Complaint handling shapes your brand
People remember how you react when things go wrong. Fair and consistent responses build trust, loyalty, and protects your reputation.
78% stay loyal after a fair resolution
Expectations + Advantage
Customers will stay with businesses that treat them well
Service expectations keep rising. Retention rates suffer if customers consider their experience to be less than good. Your competitors are ready to win over your customers. Complaint handling is now a loyalty battleground.
61% of people switch brands because of poor service
Workload + Stress + Delays + Churn
The real cost of poor complaint handling.
“Workload pressure leaves 38% of employees stressed for 10+ days a month.”
Absenteeism costs firms £57.4bn per year (AXA)
“Complaint resolution is the #1 service concern for customers globally.”
90% agree that resolution is the top priority (KPMG)
“Engaged employees deliver better service and build stronger customer relationships.”
Companies see 10% higher employee loyalty (Gallup)
“Customers are loyal to brands that treat them well and will want to share their experience with others.”
95% of customers say service shapes trust (Microsoft)
“Knowledge case workers lose 60 hours a month to tasks that could be automated.”
75% agree that automation reduces stress (AAS)
“Customers hate repeating themselves and waiting on hold to get issues resolved.”
66% of customers find this frustrating (HubSpot)
Employee burnout and customer churn are rarely people problems. They’re caused by system and process issues. Fix the root cause and watch everything else improve.