Complaint case management software for regulated teams
Complyr is complaint management software designed to help regulated teams organise, track, and resolve complaints efficiently, meeting FCA and customer expectations.
This platform replaces spreadsheets, inboxes, and manual workflows so regulated teams reduce admin, stay audit-ready, and can resolve cases faster and consistently.
Handled well, a complaint is a second chance to build loyalty
Strong service recovery often creates more trust than a perfect journey. The challenge is delivering fast, consistent resolutions when work is spread across inboxes, calls, and disconnected tools.
Many teams lose up to 60% of their time chasing updates instead of resolving cases. Complyr brings visibility, collaboration, vulnerability indicators, and structured workflows into one place.
This means faster resolutions, fewer escalations, and customers who feel heard.
90%
“Complaints are my top concern.”
Complaint responses decide whether trust grows or fades.
94%
“Great service keeps me coming back and spreading the word.”
Keep customers happy, and they'll stay out of your competitor's funnel.
83%
“When my complaint is resolved fairly, and quickly, I stay with you.”
Fair and consistent complaint handling turns frustrated customers into your biggest advocates.
Workflows + Oversight
Faster processes. Better oversight. Consistent outcomes
Your customer experience matters: so does meeting your compliance obligations. Handling complaints well is no longer enough. Regulators expect you to evidence decisions, embed learning, and use complaint data to drive improvement.
- Built for the pace.
- Structured action workflows with alerts help you remove manual errors and keep cases moving. Less chasing. Fewer delays. More momentum from intake to resolution across every case your team handles.
- Insights that drive action.
- Built in and easy to use reporting using your data means you can track progress, spot bottlenecks, and act on root cause trends early before they escalate.
- Consistent and fairer outcomes.
- Configured workflows embed best practice and vulnerability checks into each case. Evidence is captured as you go, helping decisions to be fair and consistent for all customers.
Clarity + Confidence
Benefits of first-class complaint handling
Accuracy + Efficiency
Clean data. Less admin. Better reporting
No more struggling with data buried in spreadsheets or siloed workflows. Every case is captured and stored in one place, giving you a single, reliable source of truth. Reporting is faster and more accurate, freeing up time to act on root cause analysis instead of chasing data.
❖ Teams get back 87% of their time from capturing data for reports with Complyr
Evidence + Decisions
Smarter decisions. Fewer escalations
Intelligent automation and insights guide fair and consistent complaint handling. Teams can make better decisions, resolve cases faster, reduce escalations, and control costs.
❖ See 92% less FOS referrals
Trust + Reputation
How complaint handling impacts your brand
People remember how you respond when things go wrong. Fair, consistent handling builds trust and loyalty, protecting your reputation with customers and regulators.
❖ 83% customers stay loyal to your brand
Expectations + Loyalty
Why complaint handling matters more than ever
The Consumer Duty has raised the bar for the way you treat and serve your customers. Those that take the time to give feedback want to be heard. When expectations falls short, complaints is the first place it shows up. Delivering fast, fair, and consistent resolutions becomes a loyalty battleground. Competitors are ready to win over unhappy customers. Complyr helps you protect them.
❖ 65% of people switch brands due to poor service
Impact + Risk
The real cost of poor complaint handling
“Customers are loyal to brands that treat them well and will want to share their experience with others.”
95% agree that service shapes trust (Microsoft)
“Case handlers spend most of their time lost in inboxes and answering calls chasing for updates.”
60% of time and resources are wasted (Asana, Anatomy of Work)
“Customers hate repeating themselves and waiting on hold to get issues resolved.”
66% of customers find this frustrating (HubSpot)
“Workload pressure leaves 38% of employees stressed for 10+ days a month.”
Absenteeism costs firms £103bn per year (IPPR)
“Customers worldwide consider complaint resolution as their #1 service concern.”
90% agree that this is their top worry (KPMG)
“Engaged employees deliver better service and build stronger customer relationships.”
Companies see 23% higher profitability (Primeast)
Employee burnout. Vulnerable customers slipping through the cracks. Rising churn. These are rarely people problems. They're system problems caused by fragmented tools and disconnected processes.
Pressure compounds over time. Strong performers leave. Backlogs grow. Problems multiply. And the system fails.
Move from inbox chaos to structured case management and the pattern changes: faster resolutions, clearer decisions, fewer escalations. Teams regain control. Customers feel supported. Outcomes stay fair and consistent.