Your operational control centre for regulated complaint management
We'll help you solve backlogs, inbox chaos, and laborious reporting. Complyr complaint management software handles case actions, communications, and documents all in one place, so you can deliver consistent outcomes, faster resolutions, and stay compliant.
“When your customer complains, it's really an opportunity to show how good you are“
This quote from Shep Hyken is a perfect reminder that a well-handled complaint can build more customer loyalty than a flawless transaction. But even great teams struggle to deliver fast and consistent resolutions without the right tools.
Most complaint teams waste 60% of their time lost in inboxes and answering inbound calls - usually chasing status updates. Complyr helps you replace this chaos with collaboration between all parties in one place, smart alerts, and streamlined workflows.
You get the tools you need to deliver great service and make your customers feel heard. Escalations are reduced because your customers stay happy.
90%
“Complaints are my top concern.”
Complaint responses decide whether trust grows or fades.
94%
“Great service keeps me coming back and spreading the word.”
Keep customers happy, and they'll stay out of your competitor's funnel.
83%
“When my complaint is resolved fairly, and quickly, I stay with you.”
Fair and consistent complaint handling turns frustrated customers into your biggest advocates.
Workflows + Oversight
Faster processes. Smarter oversight. Better outcomes
Your customer experience matters: so does meeting your compliance obligations. Handling complaints well isn’t enough. Regulators require you to use the feedback to make things better, and to record the outcomes of your actions.
- Built for the pace.
- Intelligent workflows reduce tedious manual tasks and help you move faster through the process. Mistakes and delays are minimised, allowing efficiency to be maximised.
- Consistency and better outcomes.
- Customised workflows and templates help you respond fairly and consistently. Compliance risk reduces, customer experience improves, escalations diminish.
- Insights that drive action.
- Track case progress, spot bottlenecks, and act on root-cause trends using your data. Easy reporting and AI guidance supports faster, more confident, consistent decisions.
Relief + Results
Benefits of first-class complaint handling
Accuracy + Efficiency
Clean data. Less admin. Better reporting
No more struggling with data hidden in spreadsheets or in siloed workflows. Every case is accurately captured and stored in one place. Reporting using your data is now so much faster, and gives better insights, because you have one version of the truth. You get time back to act on your root cause analysis.
🔹Teams get back 87% of their time from capturing data for reports with Complyr
Automation + Benefits
Smarter decisions. Fewer escalations
Intelligent automation and insights help your team resolve complaints faster and more efficiently. Deliver better outcomes, have fewer escalations and control costs.
🔹See 92% less FOS referrals
Trust + Reputation
Complaint handling shapes your brand
People remember how you react when things go wrong. Fair and consistent responses restore trust and loyalty: protect your reputation with customers and regulators.
🔹83% customers stay loyal to your brand
Expectations + Advantage
Customers remain with firms that treat them well
Service expectations keep rising. If customers consider their experience to be less than good, churn rates increase and impact your bottom line. Competitors are ready to win over your unsatisfied customers. Complaint handling is now a loyalty battleground: Complyr helps you protect it.
🔹65% of people switch brands because of poor service
Workload + Stress + Delays + Churn
The real cost of poor complaint handling
“Workload pressure leaves 38% of employees stressed for 10+ days a month.”
Absenteeism costs firms £103bn per year (IPPR)
“Customers worldwide consider complaint resolution as their #1 service concern.”
90% agree that this is their top worry (KPMG)
“Engaged employees deliver better service and build stronger customer relationships.”
Companies see 23% higher profitability (Primeast)
“Customers are loyal to brands that treat them well and will want to share their experience with others.”
95% agree that service shapes trust (Microsoft)
“Case handlers spend most of their time lost in inboxes and answering calls chasing for updates.”
60% of time and resources are wasted (Asana, Anatomy of Work)
“Customers hate repeating themselves and waiting on hold to get issues resolved.”
66% of customers find this frustrating (HubSpot)
Employee burnout and customer churn are rarely people problems. They’re caused by broken systems and processes, making it an uphill battle for even the best teams. Your best people end up leaving, putting more strain on the ones left behind.
If you are struggling to resolve these issues, Complyr can help you. Fix the root cause and then watch everything else rapidly improve. Your team will thank you, and so will your customers.