Your operational control centre for regulated complaint management
Take control of backlogs, inbox chaos, and manual reporting. Complyr complaint management software brings case actions, communications, and documents into one system, helping you deliver consistent outcomes, resolve complaints faster, and meet regulatory expectations with confidence.
“When your customer complains, it's really an opportunity to show them how good you are“
Shep Hyken’s point is simple: a well-handled complaint can build more loyalty than a flawless transaction. The problem is that even great teams struggle to deliver fast, consistent resolutions without the right tools.
Most complaint teams lose up to 60% of their time stuck in inboxes and reactive calls, usually just chasing updates. Complyr helps you replace this chaos with shared visibility, collaboration in one place, smart alerts including vulnerability indicators, and streamlined workflows.
You get the tools you need to deliver great service and make your customers feel heard. Escalations are reduced because your customers stay happy.
90%
“Complaints are my top concern.”
Complaint responses decide whether trust grows or fades.
94%
“Great service keeps me coming back and spreading the word.”
Keep customers happy, and they'll stay out of your competitor's funnel.
83%
“When my complaint is resolved fairly, and quickly, I stay with you.”
Fair and consistent complaint handling turns frustrated customers into your biggest advocates.
Workflows + Oversight
Faster processes. Better oversight. Consistent outcomes
Your customer experience matters: so does meeting your compliance obligations. Handling complaints well is no longer enough. Regulators expect you to evidence decisions, embed learning, and use complaint data to drive improvement.
- Built for the pace.
- Intelligent workflows remove tedious manual tasks and keep cases moving. Errors and delays are reduced, giving your team the time and space to work efficiently and accurately.
- Consistent and fairer outcomes.
- Customised workflows and templates embed vulnerability considerations and best practice across every complaint. Workloads are visible, progress is tracked, and there’s time to document evidence properly.
- Insights that drive action.
- Track case progress, spot bottlenecks, and act on root-cause trends using your data. Easy reporting and AI guidance supports faster, more confident, consistent decisions.
Relief + Results
Benefits of first-class complaint handling
Accuracy + Efficiency
Clean data. Less admin. Better reporting
No more struggling with data buried in spreadsheets or siloed workflows. Every case is captured and stored in one place, giving you a single, reliable source of truth. Reporting is faster and more accurate, freeing up time to act on root cause analysis instead of chasing data.
🔹Teams get back 87% of their time from capturing data for reports with Complyr
Automation + Benefits
Smarter decisions. Fewer escalations
Intelligent automation and insights guide consistent complaint handling, helping teams resolve cases faster, reduce escalations, and control costs.
🔹See 92% less FOS referrals
Trust + Reputation
Complaint handling shapes your brand
People remember how you respond when things go wrong. Fair, consistent handling builds trust and loyalty, protecting your reputation with customers and regulators.
🔹83% customers stay loyal to your brand
Expectations + Advantage
Customers stay with firms that treat them well
Service expectations keep rising. When experiences fall short, churn increases and revenue is impacted. Competitors are ready to win over unsatisfied customers. Complaint handling is now a loyalty battleground. Complyr helps protect it.
🔹65% of people switch brands due to poor service
Workload + Stress + Delays + Churn
The real cost of poor complaint handling
“Workload pressure leaves 38% of employees stressed for 10+ days a month.”
Absenteeism costs firms £103bn per year (IPPR)
“Customers worldwide consider complaint resolution as their #1 service concern.”
90% agree that this is their top worry (KPMG)
“Engaged employees deliver better service and build stronger customer relationships.”
Companies see 23% higher profitability (Primeast)
“Customers are loyal to brands that treat them well and will want to share their experience with others.”
95% agree that service shapes trust (Microsoft)
“Case handlers spend most of their time lost in inboxes and answering calls chasing for updates.”
60% of time and resources are wasted (Asana, Anatomy of Work)
“Customers hate repeating themselves and waiting on hold to get issues resolved.”
66% of customers find this frustrating (HubSpot)
Employee burnout. Vulnerable customers slipping through the cracks. Rising churn. These aren’t people problems. They’re the result of broken systems and fragmented processes that make it an uphill battle for even the strongest teams.
Over time, the pressure takes its toll. Your best people leave, workloads pile up, and the strain lands on those left behind.
Complyr fixes the root cause. By replacing chaos with structure and visibility, everything else starts to improve fast. Your team gets breathing space back. Customers feel supported. Outcomes become fairer and more consistent. And yes, your team and your customers will thank you.